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Our support desk demonstrates loyalty, conscientiousness, persuasiveness, and natural-problem solving skills.
We strive to remain professional throughout our service, and all our customer's concerns are responded swiftly and appropriately.
Customers will be updated promptly, from the time an order is placed to delivery. It does not stop tough; we do survey our previous customers to check if the product received served the purpose.
We ensure that our online customers are delighted and that any concern raised alongside is resolved completely.
Note: If customers want to exchange or refund a product, you are required to email us within a month after receiving the products, and send back the product which you have received within 30 days.
Acceptable reasons for an Exchange or Refund
1. Factory defected
2. Wrong style/color/size was sent
3. Mistakes made on the part of Vitapress.by.
Unacceptable reasons for an exchange:
1. colors of the merchandise are darker/lighter than showing in the picture ,
2. minor color differences from showing in the photos ,
3. you would rather have a different one.
Vitapress.by will endeavor to offer excellent customer service and leave all customers feeling contented.
